| It
has always been the aim of AWC
to constantly re-evaluate and enhance the services that we provide to
our clients. Below is an all-inclusive list of what we feel is a service
program that is unparalleled in the industry:
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A comprehensive set of easy-to-read,
custom computerized reports that address your community's financial
situation. These reports are submitted timely and with utmost accuracy
to Board members. Reports include: monthly and year-to-date cash
flow, details of income and expenses in comparison to the amount
budgeted and several other financial tools.
- Regular
communication
with residents in order to identify and discuss any significant events
related to a community such as: scheduled or completed building improvements,
sales, sublet, and financing transactions, certiorari proceedings,
legal matters and relevant community matters.
-
24 hour, 365 days a year emergency answering
service to contact a community manager in the event of a vital situation.
- Review
and bidding
of insurance policies to ensure adequate coverage and fair pricing.
- Preparation
and processing
of community mailings.
- At
least one representative
for attendance at Cooperative, Condominium, Home Owners Association
and Senior Housing Board, Annual, and Special Meetings. Each community
manager is equipped with a laptop computer for use as an operational
tool for each community. This enables your manager to keep accurate
minutes (if requested) and a record of activities that occur in your
community. Minutes and status reports can be disseminated to all board
members by means of electronic or postal mail methods.
- Payroll
processing.
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One community manager
who is responsible for the day-to-day operation of each community,
while a full serviced Accounting Department
handles the financial facets and a Legal
Department is responsible for processes involving home re-sales,
leasing, and owner financing.
- Support
of and direction to community committees.
- Coordination
of collections in the event of past due shareholder, owner
or tenant monthly charges.
- Operating
budget creation, implementation and monitoring.
- Prompt
reply to shareholder, owner and tenant work order requests
and general communications.
- Inspections
of community staff and outside contractor performances.
- Timely
payment of community invoices to maintain good relationships
and account history with contractors, vendors, tax authorities and
lending institutions.
- A
fully accredited and licensed Legal Department to represent
the community in regard to the sales and sublets of residences, refinancing,
home equity lines of credit, interpretation of and amendments to a
community's By-Laws.
- Compliance
with local, state and federal laws and regulations relating to residential
housing communities.
- Mortgage
services to assist communities in refinancing loans.
- Constant
review of community policies in an effort to develop new strategies
which may better serve a community's needs. Be certain that what is
important to you is equally, if not more, important to us.
- Collection
of shareholder, owner and tenant monthly charges on behalf of the
community through automatic debit and lockbox services.
- Regular
community inspections to maintain the real estate marketability
and safety of each community.
- Relationships
with preferred vendors and contractors to ensure the best quality
of supplies and service for a fair price.
- Capital
improvement and project bidding, coordination and supervision.
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